Refund and Returns Policy

Inno Ausbildung >> Refund and Returns Policy

This policy is suitable for B2B or B2C businesses and is aligned with Indian consumer protection and corporate law.

REFUND AND RETURNS POLICY

Effective Date: 21.3.2020
Last Updated: 26.9.2024

At M/s. Inno Ausbildung Private Limited, a Private Limited Company registered under the Companies Act, 2013 and recognized by the Ministry of Corporate Affairs, Government of India, we value customer satisfaction and strive to ensure a transparent and fair refund and returns process.

1. ELIGIBILITY FOR RETURNS

Products or services may be eligible for return or replacement under the following conditions:

  • The item delivered is defective and/or damaged.
  • The return request is initiated within [7/10/15] days of delivery.
  • The product is unused, in original condition and packaging, along with all accessories, manuals, and invoices.
  • For services, the request must be made prior to service completion or delivery.

Custom-built products, perishable goods, or items marked as non-returnable are not eligible for return.

2. RETURN PROCESS

To initiate a return:

  1. Contact our support team at innolabindia@gmail.com or call +91 9778 240 640.
  2. Provide order details, reason for return, and supporting evidence (photos/videos).
  3. Upon approval, we will coordinate the return pickup or request shipment to our designated return address.

Returns without prior authorization will not be accepted.

3. REFUND POLICY

Refunds are issued under the following conditions:

  • Approved returned products received and inspected.
  • Cancellation of orders prior to dispatch.
  • Non-delivery of services due to technical errors or system failures (where applicable).

Refund Mode:
Refunds will be processed to the original mode of payment within 7–10 business days after approval and quality check.

4. NON-REFUNDABLE ITEMS

The following are not eligible for refunds:

  • Downloadable digital products or services already rendered.
  • Products returned in damaged or used condition.
  • Shipping, handling, and payment gateway charges (unless fault lies with us).

5. CANCELLATION POLICY

Orders may be cancelled if:

  • The service has not yet been delivered or initiated.

To cancel your order, contact us immediately at innolabindia@gmail.com

6. DISPUTES & GRIEVANCE REDRESSAL

In case of disputes, we adhere to fair business practices and applicable Indian laws including the Consumer Protection Act, 2019.
Grievances can be addressed to:

Grievance Officer
Mr. Sanish PG
Director- Projects
Inno Ausbildung Private Limited
2nd floor, Incuspaze, Aspinwall, Kuravankonam- Kowdiar Road, Thiruvananthapuram, Kerala
Email: sanish@innolabindia.co.in
Phone: +91 9778 240 640

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